Video Help
INTERNET REQUIREMENTS: PLEASE MAKE SURE YOU HAVE 2 MBPS DOWNLOAD SPEED FOR SMOOTH VIDEO. GO TO SPEEDTEST.NET TO QUICKLY TEST.
Is video playback choppy?
If your video playback isn’t smooth, here are some things you can try:
-Pause the video and let the video buffer before you view it.
-Close other browser tabs and programs.
-Switch to another browser to see if that helps.
Do I need a fast Internet connection for HD videos?
Most residential cable and DSL connections should be more than adequate. If HD feels slow to load, try turning off the HD icon on the lower right of the video screen and close any background applications that could be using up bandwidth. You can also push the play button in the player and then pause to let the video buffer before viewing.
I don’t hear sound on the video.
If you don’t hear sound when playing a video, try these troubleshooting steps:
-Make sure your sound switch is on and your volume is turned up.
-Adjust the volume on your computer and speakers. Sometimes restarting your computer will reset it to your original settings.
-Restart your browser.
-Make sure you have the volume up on the video player which will appear in the lower part of the video player and look like this:
